Effective Business Analysis & Customer Operations Excellence Workshop
A 3-day intensive workshop equipping professionals with the frameworks, tools, and mindset to deliver outstanding business analysis and customer operations in today's fast-paced environment.
Venue Details
Eko Hotels & Suites, Victoria Island, Lagos
Lagos, Nigeria
About This Event
This flagship Advent Global Services workshop brings together business analysts, operations managers, customer experience leaders, and aspiring professionals for three days of hands-on learning, expert-led sessions, and practical case studies.
Designed for both practitioners and team leads, the programme covers the full lifecycle of business analysis — from requirements gathering and stakeholder management to process mapping, data interpretation, and presenting insights to decision-makers. The second and third days focus on customer operations excellence: designing service frameworks, measuring and improving CSAT, and building teams that consistently deliver above expectations.
Attendees leave with a personalised action plan, a certificate of participation, and access to our ongoing AdventGS alumni network.
What You'll Learn
- Master structured requirements gathering and stakeholder communication
- Build and document process maps that drive real operational change
- Design customer service frameworks that consistently exceed expectations
- Measure, analyse, and improve CSAT, NPS, and first-contact resolution
- Present business cases and data insights to senior leadership confidently
- Earn an Advent Global Services Certificate of Professional Development
Speakers & Facilitators
Dr. Amara Osei
Head of Business Analysis · Advent Global Services
15 years transforming how organisations gather, interpret, and act on business requirements across Africa and the UK.
Fiona Adeyemi
VP Customer Experience · Zenith Operations Group
Award-winning CX leader with a decade of building customer operations centres for financial services and telecoms.
Kingsley Nwosu
Senior Consultant · Advent Global Services
Lean Six Sigma Black Belt specialising in process improvement and operational turnaround programmes.
Topics
Ready to join us?
Secure your place now — spaces are limited to 120 participants.
Register for This Event